Currently, we use Royal Mail for all international deliveries and are aware of the delays due to COVID-19, that being said we always try our best to get it you as fast as we can!
You must allow at least 14 business days for the items to get to you. Depending on where you live, the time it may take for your product to reach you may vary.
We produce all of your orders in-house and try our best to get them out to you as quickly as possible. At particularly busy times your orders may take a little longer than usual so please bear with us!
Royal Mail strike dates: please select next day delivery if you need your order urgently!
Shipping Times (please note COVID19 may affect these times)
Please note, all single tote bag orders will have gone through as first class postage.
Royal Mail First Class: 1- 3 working days after dispatch.
Royal Mail Tracked Delivery: 1-2 working days after dispatch.
Royal Mail Special Delivery Guaranteed: 1 working day after dispatch.
Royal Mail International Priority Tracked: 10 – 20 working days after dispatch.
REST OF WORLD:
Royal Mail International Priority Tracked: 10 – 25 working days after dispatch.
If your parcel was successfully delivered by our courier, we cannot be held responsible for the parcel being lost after that. However, if you would like to open a case for any lost items please email us and we will forward the details to our courier so they can deal with it!
INTERNATIONAL TAXES & DUTIES
Please note Vin-T cannot take responsibility for delays due to customs clearance. Unfortunately, this is beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Import duties and taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned to Vin-T, you will be liable for the additional fee’s charged for return and re-delivery.
For more information on what duties and taxes may be payable by you before the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly before placing your order.
RETURNS AND REFUND:
Cancellation of orders must be notified within 24 hours of placing an order to receive a full refund. Please note, our hard-working production team start working on your order as soon as they receive confirmation.
Please contact us within 14 days of receiving your item, via our contact page to request an exchange/return. We’ll send the specific returns address and instructions on how to do so.
Our policy lasts 14 days and if 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
For further information please get in touch via the contact us page.
We do not accept return or refund on custom orders.
If there are any enquiries about a missing parcel, there is a 60-day policy where you can come back to us and tell us if you still have not received the parcel.
If you have entered incorrect address or your address has missing components, the customer is responsible for paying shipping costs to be redirected to the new/correct address. In the event of a redirected parcel, which is due to address error, we can only partially refund the cost of the item, and not the shipping fee.
Refunds (if applicable)
Returned items must be in the same condition unworn, unwashed, with any tags or branding attached and in the original packaging. We reserve the right to deny a return, if items are not received in their original condition.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. Please note, we only offer a partial refund, as we deduct postage costs.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, as there is often processing time before a refund is posted. If you’ve gone through the process, and still have not received your refund, please contact us.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, get in touch via the contact us page. We ask customers to check the sizing guide before purchasing.
Customers are responsible for paying for their own shipping costs for returning or exchanging their item, plus the postage of the replaced item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund